Service Support

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Powerleader Server Premium Warranty Terms of Service

Dear Customer:

Hello! Thank you for using the servers and storage products of Powerleader Computer Systems Co., Ltd. (hereinafter referred to as "Broadside"). In order to provide you with better service support, Powerleadert has formulated this clause.


一、 Three years 7X9 hours door-to-door service

From the date of your purchase (subject to the date of receipt of the Powerleader delivery note, if the date of receipt cannot be verified, the date of the server production serial number (S/N) identification shall prevail), Powerleader will provide you with the Powerleader server you purchased. Hardware failure in the factory configuration is covered by the customer warranty listed in the Schedule.


Warranty period and service method:

Warranty Parts
warranty period
service method

Motherboard, CPU, enterprise hard disk, power supply, memory, network card, RAID card, HBA card, graphics card, SCSI backplane, hard disk module, CPU fan

Three years (inclusive) from the date of purchase

Three years ( 7 × 9 ) free door-to-door from the date of purchase

Surveillance hard drives, desktop hard drives

Two years (inclusive) from the date of purchase

Two years from the date of purchase ( 7 × 9 ) free home

LCD Monitor, Mouse, Keyboard, Optical Drive, Floppy Drive, LCD Display, Case Fan

One year (inclusive) from the date of purchase

One year from the date of purchase ( 7 × 9 ) free door-to-door

Plastic materials such as chassis shell, various buttons outside the chassis, indicator lights, connectors in the chassis, various cables and other components in the chassis, etc.

Three months (inclusive) from the date of purchase

Three months ( 7 × 9 ) free door-to-door from the date of purchase

CD-ROM, power cord

Three months (inclusive) from the date of purchase

Three months from the date of purchase (7 × 9) customer service

Repair Replaced Parts

The warranty period of the machine (component) repaired by our company in various service agencies is the same as the original machine (component) warranty period. If it is less than three months from the end of the warranty period, the replaced part will be guaranteed for three months from the date of replacement.

For specific service methods, please refer to the above terms of service

Parts added during the warranty period

The remaining warranty period of the server is 1 year, and the parts are provided with the same warranty period of the whole machine

Free door-to-door service with the same age as the whole machine

The remaining warranty period of the server is < 1 year, and the parts are guaranteed for one year

Free door-to-door service with the same age as the whole machine

Out of Warranty Charges for Replacement and Additional Parts

One year (inclusive) from the date of purchase

customer repair

customer repair

Please consult our company directly

Please consult our company directly

Note: 1. The iron parts, chassis locks, and guide rails in the cabinet and mainframe chassis are not covered by the warranty.

2. Sending for repair: Refers to the user sending the faulty parts to the maintenance point designated by Powerleader for repair or replacement. After the repair or replacement is completed, the user will return the faulty parts or by way of delivery by Powerleader.

3. 7 × 9: refers to every Monday to Sunday, 9:00-18:00.


二、Customer Service Commitment

1. Professional service force

At the customer's location, Powerleader designates a fixed technical engineer to provide 7X24-hour service support, and the interface coordinates all service matters for the customer; Powerleader headquarters sets up a special technical support team to provide higher-level technical support.


2. Half-hour telephone response, 4-hour door-to-door service

During the free warranty period, Powerleader technical support service organization will contact you by phone within half an hour after receiving your repair request to confirm the repair matters and provide on-site service within 4 hours.


3. Three years (5 × 9) free door-to-door service

(1) For the urban areas of the following 25 cities, if a repair request is received and confirmed by our technical support engineer, and it is indeed necessary to provide on-site service, our technical service personnel will carry the corresponding parts and arrive at the site where the faulty machine is located within 4 hours of the day. Service, Other cities have door-to-door service the next day.


Coverage: Beijing, Shanghai, Tianjin, Guangzhou, Shenzhen, Xiamen, Wuhan, Shenyang, Changchun, Nanjing, Jinan, Guiyang, Chengdu, Chongqing, Kunming, Xi'an , Zhengzhou, Changsha, Hefei, Nanning, Hangzhou, Taiyuan, Nanchang, Urumqi, Harbin. This coverage will continue to expand as Boyd develops without notice.


(2) The above service time limit may be affected by traffic and weather or other uncontrollable factors, Powerleader reserves the right to delay the service.


4. Customer-specific spare parts library

In order to improve the response speed of hardware fault handling, after negotiating with customers, Powerleader will establish a targeted dedicated spare parts warehouse in the corresponding after-sales technical support center; the type and quantity of spare parts will be based on the type and quantity of products purchased by customers. The damaged parts are kept in reserve and dedicated to this customer.


5. Information feedback within 24 hours

For the maintenance information of customers, Powerleader will promptly notify the relevant information to the customers by email, fax or telephone within 24 hours, so as to ensure that the customers can know the maintenance progress and results in time.


6. Service upgrade

If the fault is not resolved within the promised period, it will be upgraded to a designated higher-level interface person to coordinate resources and propose a solution within 2 hours.


7. Accessories upgrade

If the parts that need to be replaced are out of stock, Powerleader will replace the parts with better performance for customers free of charge or at cost.


8. Technical information sharing and technical training

Powerleader will regularly distribute relevant materials of server advanced technical support to relevant technical personnel of customers, and will invite relevant technical personnel of customers to participate in Powerleader-INTEL certified engineer training every year.


9. Maintenance history query

In order to facilitate customer analysis and statistics, customers have the right to query their maintenance history in the Powerleader after-sales service management system.


三、special reminder

1. After-sales service confirmation procedure

When the Powerleader technical support department serves you, please prepare the purchase invoice, warranty certificate and machine serial number corresponding to the faulty machine. If you cannot present any warranty certificate, such as the purchase invoice, warranty certificate or machine serial number corresponding to the faulty machine, Powerleader has the right not to provide warranty service.


2. Extension of warranty period

The server products repaired by the Powerleader technical support department will continue to enjoy this customer warranty service commitment during the warranty period. If it is less than three months before the end of the free warranty period from the date of repair, Powerleader promises to extend the free warranty service period to three months from the date of repair. At that time, please produce a valid Powerleader maintenance record.


3. Data backup

Before any maintenance and upgrade services, customers must take regular and prudent measures to back up the system to prevent the loss of important data. Powerleader is not responsible for the loss of data and computer programs during equipment use and maintenance.


4. The situations mentioned below are not included in the scope of maintenance services. (Powerleader does not provide maintenance services)

1. Failure or damage caused by incompatibility between non-Powerleader products and Powerleader systems.

2. Failure or damage caused by irregular operation that is not mentioned or recognized in the documentation.

3. Failure or damage caused by direct or indirect unavoidable reasons or force majeure (such as natural disasters, wars, etc.).

4. Failure or damage due to vibration, collision, accidental drop, etc.

5. Failure or damage caused by the user's operating environment (such as high temperature, vibration, dust, and oil).

6. Machine failure or damage caused by installation, repair, modification or disassembly by non-Powerleader authorized institutions and personnel.

7. Capacitors and chips are broken down and burned.

8. The data on the storage device is changed or lost.


5. Explanation and Explanation

· This customer warranty service commitment is applicable to customers who sell, purchase and use Powerleader server products within the territory of the People's Republic of China (excluding Hong Kong, Macao and Taiwan regions). When you purchase the product, all non-Powerleader parts installed by the seller are guaranteed by the seller; if the seller makes a commitment other than this warranty to you or you and the Powerleader product seller provide after-sales maintenance services for the product If it is otherwise agreed in the plan, Powerleader will not be liable;

· This customer warranty service commitment is in accordance with national laws and regulations. If the laws and regulations of the country change, Powerleader will provide you with after-sales service in accordance with national laws and regulations; In case of loss, Powerleader will assume corresponding responsibilities in accordance with its contract with you and the provisions of relevant national laws and regulations;

· If you have other service requirements beyond this warranty, please choose Powerleader's personalized service products.

· This commitment only applies to Boyd servers produced after January 1, 2015 (inclusive).

· The above service information is subject to change without prior notice. Please refer to the external announcements issued by Powerleader on the website and other places. Powerleader reserves the right of final interpretation.


Disputes arising from these terms of service shall be resolved through equal negotiation between Powerleader and the customer; if the negotiation fails, it shall be adjudicated by the people's court where Powerleader is located.


6. Powerleader service support system

Powerleader Service Network Hotline: 4008-870-872

Powerleader service website:

Service mailbox:

Service Complaint Tel: 0755-27521911-8022

Mailing address: Powerleader Technical Support Department, Building A, Mingguang Zhichuangyuan, 2025, No. 14, Rongfu Road, Jutang Community, Fucheng Street, Longhua District, Shenzhen

Postal Code: 518110