Service Support

Powerleader provides one-stop service for manufacturers, so that customers have no worries and help customers focus on core business

Powerleader server five-year warranty service terms

Dear Customer:

Hello!

Thank you for choosing Powerleader Computer System Co., Ltd. (hereinafter referred to as "Powerleader") server products! In order to protect your legitimate rights and interests and relieve your worries of purchasing the machine, Powerleader makes the following warranty service commitment to you, and provides you with five-year value-added warranty service accordingly when you need it.

一、Powerleader Standard Service Commitment

1. Five-year limited warranty

From the date of your purchase (subject to the date of receipt of the Powerleader delivery note, if the date of receipt cannot be verified, the date of the server production serial number (S/N) identification shall prevail), Powerleader will provide you with the Powerleader server you purchased Hardware failures in the factory configuration are provided with the five-year value-added warranty service listed in the attached table.

Warranty period and service method:

Warranty Parts
warranty period
service method

Motherboard, CPU, enterprise hard disk, power supply, memory, network card, RAID card, SCSI, SATA, SAS backplane, hard disk module, CPU fan, HBA card

Five years (inclusive) from the date of purchase

Five years (5×9) free door-to-door service from the date of purchase

Graphics card, surveillance hard drive, desktop hard drive

Three years from the date of purchase (inclusive)

Free door-to-door for three years (5×9) from the date of purchase

LCD Monitor, Mouse, Keyboard, Optical Drive, Floppy Drive, LCD Display, Case Fan

One year from the date of purchase (inclusive)

One year (5×9) free door-to-door from the date of purchase

Plastic materials such as chassis shell, CRT display base, various buttons outside the chassis, indicator lights, connectors in the chassis, various cables and other components in the chassis, etc.

Three months from the date of purchase (inclusive)

Free door-to-door for three months (5×9) from the date of purchase

CD-ROM, power cord

Three months from the date of purchase (inclusive)

Three months from the date of purchase (5×9) customer repair

Repair Replaced Parts

The warranty period of the machine (component) repaired by our company in various service agencies is the same as the original machine (component) warranty period. If it is less than three months from the end of the warranty period, the replaced part will be guaranteed for three months from the date of replacement.

For specific service methods, please refer to the above terms of service

Parts added during the warranty period

The remaining warranty period of the server is 1 year, and the parts are provided with the same warranty period of the whole machine

Free door-to-door service with the same age as the whole machine

The remaining warranty period of the server is < 1 year, and the parts are guaranteed for one year

Free door-to-door service with the same age as the whole machine

Replacement and additional parts are charged outside the warranty period

One year (inclusive) from the date of purchase

customer repair

Other parts not listed

Please consult Powerleader directly

Please consult Powerleader directly

Note: 1. The iron parts, chassis locks and guide rails in the cabinet and the mainframe chassis are not covered by the warranty.

2. Sending for repair: refers to the user sending the faulty parts to the designated maintenance point of Powerleader for repair or replacement. After the repair or replacement is completed, the user will pick it up or Powerleader will return it by delivery.

3. 5×9: refers to 9:00-18:00 every Monday to Friday.

2. National joint guarantee, unified warranty

Powerleader server implements nationwide joint guarantee. No matter where you purchased and used the PowerDer server within the territory of the People's Republic of China (excluding Hong Kong, Macao, and Taiwan), if there is a hardware failure within the warranty scope, you can call the PowerTech repair hotline at 4008-870-872, and the service personnel Warranty service will be provided by the nearest Powerleader technical support service organization for you.

二、Other service items and descriptions

1. Service hotline acceptance

Powerleader provides 7 X24 hours hotline service for 5 years. If you encounter any problems with server hardware, you can always call the service hotline 4008-870-872 for help, our engineers will provide you with after-sales technical support (fault declaration, hardware repair, etc.), service policy consultation, complaints and service requests such as suggestions are accepted.

2. Remote fault diagnosis

After receiving your fault report, Powerleader engineers will respond by telephone within 1 hour, and will first conduct remote fault analysis and processing, and eliminate faults in time. Remote troubleshooting includes telephone support and remote access.

3. Priority replacement service for spare parts

For areas that are not covered by on-site service or other situations that do not have on-site service conditions, after confirming with your technician, if it is really necessary to replace the faulty parts, we will provide services in the form of priority replacement of spare parts, and spare parts will be replaced first. Service means that you can obtain the replacement of the faulty product or part without returning the faulty product or part to Powerleader in advance. The spare part may be new or a good product of the same category with good performance.

4. On-site technical support

During the free warranty period, for equipment problems that cannot be effectively solved through remote technical support, Powerleader will arrange on-site maintenance by experienced technical service personnel. Service outlets cover cities to provide door-to-door service on the second working day, and door-to-door services in other cities on the third working day.

The user needs to provide the following information when applying for repair:

1. Product model (MODEL);

2. Product serial number (S/N);

3. System error messages;

4. Detailed fault description;

5. User unit, contact person, contact information and detailed address.

4. Five years (5×9) free door-to-door service

The urban areas of the following 25 cities, we provide priority services.

Coverage: Beijing, Shanghai, Tianjin, Guangzhou, Shenzhen, Xiamen, Wuhan, Shenyang, Changchun, Nanjing, Jinan, Guiyang, Chengdu, Chongqing, Kunming, Xi'an , Zhengzhou, Changsha, Hefei, Nanning, Hangzhou, Taiyuan, Nanchang, Urumqi, Harbin. This coverage will continue to expand as Boyd develops without notice.

(2) For those not within the above geographical scope, we will arrange door-to-door visits (generally on the third working day) according to the situation of the fault, or provide priority replacement of spare parts and repair services. Arrival time on site depends on actual vehicle and traffic conditions.

(3) The above service time limit may be affected by traffic and weather or other uncontrollable factors, Powerleader reserves the right to delay the service.

You can also choose our paid senior service items (7×9×4, 7×24×4) or customize your paid senior exclusive service items according to your needs to protect your business. For details, please contact 4008-870-872.

三、special reminder

1. After-sales service confirmation procedure

When the Powerleader technical support department serves you, please prepare the purchase invoice, warranty certificate and machine serial number corresponding to the faulty machine. If you cannot present any warranty certificate such as the purchase invoice, warranty certificate or machine serial number corresponding to the faulty machine, Powerleader has the right not to provide warranty services.

2. Extension of warranty period

Server products repaired by Powerleader's technical support department will continue to enjoy the five-year value-added warranty service commitment during the warranty period. If the free warranty period is less than three months from the date of repair, Powerleader promises to extend the free warranty service period to three months from the date of repair. At that time, please produce a valid Powerleader maintenance record.

3. Data backup

Before any maintenance and upgrade services, customers must take regular and prudent measures to back up the system to prevent the loss of important data. Powerleader is not responsible for the loss of data and computer programs during equipment use and maintenance.

4. The situations mentioned below are not included in the scope of maintenance services. (Powerleader does not provide maintenance services)

1. Failure or damage caused by incompatibility between non-Powerleader products and Powerleader systems.

2. Failure or damage caused by irregular operation that is not mentioned or recognized in the documentation.

3. Failure or damage caused by direct or indirect unavoidable reasons or force majeure (such as natural disasters, wars, etc.).

4. Failure or damage due to vibration, collision, accidental drop, etc.

5. Failure or damage caused by the user's operating environment (such as high temperature, vibration, dust, and oil).

6. Machine failure or damage caused by installation, repair, modification or disassembly by non-Powerleader authorized institutions and personnel.

7. Capacitors and chips are broken down and burned.

8. The data on the storage device is changed or lost.

5. Explanation and Explanation

· This five-year value-added warranty service commitment applies to Powerleader server products sold, purchased and used within the territory of the People's Republic of China (excluding Hong Kong, Macao and Taiwan). When you purchase the product, all non-Powerleader parts installed by the seller are guaranteed by the seller; if the seller makes a commitment other than this warranty to you or you and the Powerleader product seller provide after-sales maintenance services for the product If it is otherwise agreed in the plan, Powerleader will not be liable;

This five-year value-added warranty service commitment is subject to national laws and regulations. If the national laws and regulations change, Powerleader will provide you with after-sales service in accordance with national laws and regulations; For the losses caused, Powerleader will assume corresponding responsibilities in accordance with its contract with you and the provisions of relevant national laws and regulations;

· If you have other service requirements beyond this warranty, please choose Powerleader's personalized service products.

· This commitment is only applicable to Powerleader servers produced after January 1, 2015 (inclusive).

· The above service information is subject to change without prior notice. Please refer to the external announcements issued by Powerleader on the website and other places. Powerleader reserves the right of final interpretation.

Disputes arising from these terms of service shall be resolved through equal negotiation between Powerleader and the customer; if the negotiation fails, it shall be adjudicated by the people's court where Powerleader is located.

6. Powerleader service support system

Powerleader Service Network Hotline: 4008-870-872

Powerleader service website: http://www.powerleader.com.cn

Service mailbox: support@powerleader.com.cn

Service Complaint Tel: 0755-27521911-8022

Mailing address: Powerleader Technical Support Department, Building A, Mingguang Zhichuangyuan, 2025, No. 14, Rongfu Road, Jutang Community, Fucheng Street, Longhua District, Shenzhen

Postal Code: 518110