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Powerleader Industrial Computer Standard Warranty Terms of Service

Dear Customer:

Hello!

Thank you for choosing Powerleader Computer Systems Co., Ltd. (hereinafter referred to as "Powerleader") industrial computer products! In order to protect your legitimate rights and interests and relieve your worries of purchasing a machine, Powerleader makes the following warranty service commitments to you, and provides you with standard warranty services accordingly when you need them.

一、One-year limited warranty

From the date of your purchase (subject to the date of receipt of the Powerleader delivery note, if the date of receipt cannot be verified, the date of the production serial number (S/N) of the industrial computer shall prevail), Powerleader will provide the Powerleader for your purchase. For hardware failures in the factory configuration of the industrial computer, the standard warranty services listed in the attached table are provided.

Warranty period and service method:

Warranty Parts
warranty period
service method

Motherboard, CPU, hard disk, power supply, memory, network card, RAID card, graphics card, CF card, DOM disk, SSD hard disk, hard disk module, CPU fan, chassis fan

One year from the date of purchase (inclusive)

One year (5×9) free door-to-door service (accessories + labor) from the date of purchase (only covered cities, non-covered cities choose to send for repair or priority replacement)

Plastic materials such as chassis shell, various buttons outside the chassis, indicator lights, connectors in the chassis, various cables and other components in the chassis, etc.

Three months from the date of purchase (inclusive)

Three months (5×9) free door-to-door service (accessories + labor) from the date of purchase (only covered cities, non-covered cities choose to send for repair or priority replacement)

CD-ROM, power cord

Three months from the date of purchase (inclusive)

Three months (5×9) from the date of purchase to the customer for repair

Parts added during the warranty period

The remaining warranty period of the industrial computer is less than 1 year, and the parts are guaranteed for one year

Free door-to-door service with the same age as the whole machine

Replacement and additional parts are charged outside the warranty period

One year (inclusive) from the date of purchase

customer repair

Other parts not listed

Please consult Powerleader directly

Please consult Powerleader directly

Note: 1. The iron parts, chassis locks and guide rails in the cabinet and the mainframe chassis are not covered by the warranty.

2. Sending for repair: Refers to the user sending the faulty parts to the maintenance point designated by Powerleader for repair or replacement. After the repair or replacement is completed, the user will return the faulty parts or by way of delivery by Powerleader.

3. 5×9: refers to every Monday to Friday (except holidays), 9:00-18:00.

2. National joint guarantee, unified warranty

Powerleader industrial computer implements nationwide joint warranty. No matter where you purchased and used the Powerleader IPC within the territory of the People's Republic of China (excluding Hong Kong, Macao, and Taiwan), if there is a hardware failure within the warranty scope, you can call the Powerleader repair hotline 4008-870-872 for service The personnel will arrange the nearest Powerleader technical support service agency to provide warranty service for you.

二、Other service items and descriptions

1. Service hotline acceptance

Powerleader provides 7 X 24-hour hotline service for 3 years. If you encounter any problems with the hardware of the industrial computer, you can always call the service hotline 4008-870-872 for help, and our engineers will provide you with after-sales technical support (fault declaration, hardware repair, etc.), service policy consultation, Service requests such as complaints and suggestions are accepted.

2. Remote fault diagnosis

After receiving your fault report, Powerleader engineers will respond by telephone within 1 hour, and will first conduct remote fault analysis and processing, and eliminate faults in time. Remote troubleshooting includes telephone support and remote access.

3. Priority replacement service for spare parts

For areas that are not covered by on-site service or other situations that do not have on-site service conditions, after confirming with your technician, if it is really necessary to replace the faulty parts, we will provide services in the form of priority replacement of spare parts, and spare parts will be replaced first. Service means that you can obtain the replacement of the faulty product or part without returning the faulty product or part to Powerleader in advance. The spare part may be new or a good product of the same category with good performance.

4. On-site technical support

During the free warranty period, for equipment problems that cannot be effectively solved through remote technical support, Powerleader will arrange on-site maintenance by experienced technical service personnel. The service network covers cities to provide door-to-door service on the second working day, and other cities provide repair service.

The user needs to provide the following information when applying for repair:

1. Product model (MODEL);

2. Product serial number (S/N);

3. System error message;

4. Detailed fault description;

5. User unit, contact person, contact information and detailed address.

5. One year (5×9) free door-to-door service

We provide door-to-door service in the urban areas of the following 25 cities.

Coverage: Beijing, Shanghai, Tianjin, Guangzhou, Shenzhen, Xiamen, Wuhan, Shenyang, Changchun, Nanjing, Jinan, Guiyang, Chengdu, Chongqing, Kunming, Xi'an , Zhengzhou, Changsha, Hefei, Nanning, Hangzhou, Taiyuan, Nanchang, Urumqi, Harbin. This coverage will continue to expand as Boyd develops without notice.

6. Paid door-to-door in the second and third year

In the second and third years, the covered cities provide paid door-to-door services, charge component costs, labor costs and transportation costs;

7. Lifetime maintenance

Provide technical consultation and technical support all year round, charge component cost, labor fee and transportation fee for door-to-door service outside the warranty period;

三、special reminder

1. After-sales service confirmation procedure

When the Powerleader technical support department serves you, please prepare the purchase invoice, warranty certificate and machine serial number corresponding to the faulty machine. If you cannot present any warranty certificate such as the purchase invoice, warranty certificate or machine serial number corresponding to the faulty machine, Powerleader has the right not to provide warranty services.

2. Extension of warranty period

The industrial computer products repaired by the Powerleader technical support department will continue to enjoy the standard warranty service commitment during the warranty period. If the free warranty period is less than three months from the date of repair, Powerleader promises to extend the free warranty service period to three months from the date of repair. At that time, please produce a valid Powerleader maintenance record.

3. Data backup

Before any maintenance and upgrade services, customers must take regular and prudent measures to back up the system to prevent the loss of important data. Powerleader is not responsible for the loss of data and computer programs during equipment use and maintenance.

4. The situations mentioned below are not included in the scope of maintenance services. (Powerleader does not provide maintenance services)

1. Failure or damage caused by incompatibility between non-Powerleader products and Powerleader systems.

2. Failure or damage caused by irregular operation that is not mentioned in the documentation or is not recognized.

3. Failure or damage caused by direct or indirect unavoidable reasons or force majeure (such as natural disasters, wars, etc.).

4. Failure or damage due to vibration, collision, accidental drop, etc.

5. Failure or damage caused by the user's operating environment (such as high temperature, vibration, dust, and oil).

6. Machine failure or damage caused by installation, repair, modification or disassembly by non-Powerleader authorized institutions or personnel.

7. Capacitors and chips are broken down and burned.

8. The data on the storage device is changed or lost.

5. Instructions for repairing

Repair products must be accompanied by product failure instructions so that engineers can repair them as soon as possible;

Write down the exact delivery address, telephone, fax, and contact person, so that the repaired products can be returned accurately;

The cost of returning the repaired product shall be borne by the customer. For the loss caused by transportation on the way, Powerleader will not be responsible for compensation, but can handle insurance on behalf of the customer.

For large items such as chassis and workstations, customers must use proper packaging, and if necessary, use wooden frames to avoid bad damage to the items caused by freight.

6. Explanation and Explanation

·This standard warranty service commitment is applicable to Powerleader industrial computer products sold, purchased and used within the territory of the People's Republic of China (excluding Hong Kong, Macao and Taiwan regions). When you purchase the product, all non-Powerleader parts installed by the seller are guaranteed by the seller; if the seller makes a commitment other than this warranty to you or you and the Powerleader product seller provide after-sales maintenance services for the product If it is otherwise agreed in the plan, Powerleader will not be liable;

·This commitment is only applicable to Powerleader IPCs produced after January 1, 2015 (inclusive).

·The above service information is subject to change without prior notice. Please refer to the external announcements issued by Powerleader on the website and other places. Powerleader reserves the right of final interpretation.

Disputes arising from these terms of service shall be resolved through equal negotiation between Powerleader and the customer; if the negotiation fails, it shall be adjudicated by the people's court where Powerleader is located.

7. Powerleader service support system

Powerleader Service Network Hotline: 4008-870-872

Powerleader service website: http://www.powerleader.com.cn

Service mailbox: support@powerleader.com.cn

Service Complaint Tel: 0755-27521911-8022

Mailing address: Powerleader Technical Support Department, Building A, Mingguang Zhichuangyuan, 2025, No. 14, Rongfu Road, Jutang Community, Fucheng Street, Longhua District, Shenzhen

Postal Code: 518110