Dear Customer:

Hello!

Thank you for choosing Powerleader Computer Systems Co., Ltd. (hereinafter referred to as "Powerleader") monitoring server products! In order to protect your legitimate rights and interests and relieve your worries of purchasing a machine, Powerleader makes the following warranty service commitments to you, and provides you with standard warranty services accordingly when you need them.

一、Powerleader Standard Service Commitment

1. Three-year limited warranty

From the date of your purchase (subject to the date of receipt of the Powerleader delivery note, if the date of receipt cannot be verified, the date of the server production serial number (S/N) identification shall prevail), Powerleader will provide you with the Powerleader server you purchased Hardware failure in the factory configuration is covered by the standard warranty listed in the Schedule.

Warranty period and service method:

Note: 1. The iron parts, chassis locks and guide rails in the cabinet and the mainframe chassis are not covered by the warranty.

2. Sending for repair: refers to the user sending the faulty parts to the designated maintenance point of Powerleader for repair or replacement. After the repair or replacement is completed, the user will pick it up or Powerleader will return it by delivery.

3. 5×9: refers to 9:00-18:00 every Monday to Friday.

2. National joint guarantee, unified warranty

Powerleader monitoring server implements nationwide joint guarantee. No matter where you purchased and used the PowerDer server within the territory of the People's Republic of China (excluding Hong Kong, Macao, and Taiwan), if there is a hardware failure within the warranty scope, you can call the PowerTech repair hotline at 4008-870-872, and the service personnel Warranty service will be provided by the nearest Powerleader technical support service organization for you.

二、Other service items and descriptions

1. Service hotline acceptance

Powerleader provides 7 X 24-hour hotline service for 3 years. If you encounter any problems in monitoring server hardware, you can always call the service hotline 4008-870-872 for help, our engineers will provide you with after-sales technical support (fault declaration, hardware repair, etc.), service policy consultation, Service requests such as complaints and suggestions are accepted.

2. Remote fault diagnosis

After receiving your fault report, Powerleader engineers will respond by telephone within 1 hour, and will first conduct remote fault analysis and processing, and eliminate faults in time. Remote troubleshooting includes telephone support and remote access.

3. Priority replacement service for spare parts

For areas that are not covered by on-site service or other situations that do not have on-site service conditions, after confirming with your technician, if it is really necessary to replace the faulty parts, we will provide services in the form of priority replacement of spare parts, and spare parts will be replaced first. Service means that you do not need to return the faulty product or part to Powerleader in advance to obtain a replacement for the faulty product or part. The spare part may be new or a good product of the same category with good performance.

4. On-site technical support

During the free warranty period, for equipment problems that cannot be effectively solved through remote technical support, Powerleader will arrange on-site maintenance by experienced technical service personnel. Service outlets cover cities to provide door-to-door service on the second working day, and door-to-door services in other cities on the third working day.

The user needs to provide the following information when applying for repair:

1. Product model (MODEL);

2. Product serial number (S/N);

3. System error message;

4. Detailed fault description;

5. User unit, contact person, contact information and detailed address

5. Two years (5×9) free door-to-door service

We provide priority service for the urban areas of the following 25 cities.

Coverage: Beijing, Shanghai, Tianjin, Guangzhou, Shenzhen, Xiamen, Wuhan, Shenyang, Changchun, Nanjing, Jinan, Guiyang, Chengdu, Chongqing, Kunming, Xi'an , Zhengzhou, Changsha, Hefei, Nanning, Hangzhou, Taiyuan, Nanchang, Urumqi, Harbin. This coverage will continue to expand as Boyd develops without notice.

三、special reminder

1. After-sales service confirmation procedure

When the Powerleader technical support department serves you, please prepare the purchase invoice, warranty certificate and machine serial number corresponding to the faulty machine. If you cannot present any warranty certificate such as the purchase invoice, warranty certificate or machine serial number corresponding to the faulty machine, Powerleader has the right not to provide warranty services.

2. Extension of warranty period

The monitoring server products repaired by the Powerleader technical support department will continue to enjoy the standard warranty service commitment during the warranty period. If the free warranty period is less than three months from the date of repair, Powerleader promises to extend the free warranty service period to three months from the date of repair. At that time, please produce a valid Powerleader maintenance record.

3. Data backup

Before any maintenance or upgrade service, the customer must take regular and prudent measures to back up the system to prevent the loss of important data. Powerleader is not responsible for the loss of data and computer programs during the use and maintenance of the equipment.

4. The situations mentioned below are not included in the scope of maintenance services. (Powerleader does not provide maintenance services)

1. Failure or damage caused by incompatibility between non-Powerleader products and Powerleader systems.

2. Failure or damage caused by irregular operation that is not mentioned in the documentation or is not recognized.

3. Failure or damage caused by direct or indirect unavoidable reasons or force majeure (such as natural disasters, wars, etc.).

4. Failure or damage due to vibration, collision, accidental drop, etc.

5. Failure or damage caused by the user's operating environment (such as high temperature, vibration, dust, and oil).

6. Machine failure or damage caused by installation, repair, modification or disassembly by non-Powerleader authorized institutions or personnel.

7. Capacitors and chips are broken down and burned.

8. The data on the storage device is changed or lost.

5. Explanation and Explanation

·This standard warranty service commitment applies to Powerleader monitoring server products sold, purchased and used within the territory of the People's Republic of China (excluding Hong Kong, Macao and Taiwan). When you purchase the product, all non-Powerleader parts installed by the seller are guaranteed by the seller; if the seller makes a commitment other than this warranty to you or you and the Powerleader product seller provide after-sales maintenance services for the product If it is otherwise agreed in the plan, Powerleader will not be liable;

·This commitment is only applicable to the Powerleader monitoring server produced after January 1, 2015 (inclusive).

·The above service information is subject to change without prior notice. Please refer to the external announcements issued by Powerleader on the website and other places. Powerleader reserves the right of final interpretation.

Disputes arising from these terms of service shall be resolved through equal negotiation between Powerleader and the customer; if the negotiation fails, it shall be adjudicated by the people's court where Powerleader is located.

6. Powerleader service support system

Powerleader Service Network Hotline: 4008-870-872 Powerleader Service Website: http://www.powerleader.com.cn

Service Email: support@powerleader.com.cn Service Complaint Tel: 0755-27521911-8022

Mailing address: Powerleader Technical Support Department, Building A, Mingguang Zhichuangyuan, 2025, No. 14, Rongfu Road, Jutang Community, Fucheng Street, Longhua District, Shenzhen

Postal Code: 518110