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Powerleader Xinchuang Microcomputer Warranty Service Terms

Dear Customer:

Hello!

Thank you for choosing Powerleader Computer System Co., Ltd. (hereinafter referred to as "Powerleader") Xinchuang microcomputer products! In order to protect your legitimate rights and interests and relieve your worries of purchasing a machine, Powerleader makes the following warranty service commitments to you, and provides you with standard warranty services accordingly when you need them.

 

一、Powerleader Standard Service Commitment

 

1. Three-year limited warranty

From the date of your purchase (subject to the date of receipt of the Powerleader delivery note, if the date of receipt cannot be verified, the date of the production serial number (S/N) of the Xinchuang microcomputer shall prevail), Powerleader will provide for your purchase The standard warranty service listed in the attached table is provided for hardware failures in the factory configuration of Powerleader Xinchuang microcomputer.

 

Warranty period and service method:

Warranty Parts

Warranty Parts

service method

Motherboard, CPU, hard disk, power supply, memory, network card, RAID card, graphics card, CF card, SSD hard disk, hard disk module, CPU fan

Three years from the date of purchase (inclusive)

One year (5×9) free door-to-door service from the date of purchase, and the second and third year users send it for repair (parts warranty, door-to-door service is not provided)

LCD monitor, mouse, keyboard, optical drive, floppy drive, LCD display

One year (inclusive) from the date of purchase

One year (5×9) free door-to-door from the date of purchase

Plastic materials such as chassis shell, various buttons outside the chassis, indicator lights, connectors in the chassis, various cables and other components in the chassis, etc.

Three months from the date of purchase (inclusive)

Three months (5×9) free door-to-door service (accessories + labor) from the date of purchase

CD-ROM, power cord

Three months from the date of purchase (inclusive)

Three months (5×9) from the date of purchase to the customer for repair

Replacement and additional parts are charged outside the warranty period

One year (inclusive) from the date of purchase

customer repair

Other parts not listed

Please consult Powerleader directly

Please consult Powerleader directly

 

Note: 1. The iron parts, chassis locks and guide rails in the cabinet and the mainframe chassis are not covered by the warranty.

2. Sending for repair: Refers to the user sending the faulty parts to the designated maintenance point of Powerleader for repair or replacement. After the repair or replacement is completed, the user will pick it up or send it back to Powerleader.

3. 5×9: refers to every Monday to Friday (except holidays), 9:00-18:00.

 

2. National joint guarantee, unified warranty

Powerleader Xinchuang microcomputer implements nationwide joint guarantee. No matter where in the People's Republic of China (excluding Hong Kong, Macao and Taiwan) you purchased and used the Powerleader Xinchuang microcomputer, if there is a hardware failure within the warranty scope, you can call the Powerleader repair hotline 4008-870-872 , the service personnel will arrange the nearest Powerleader technical support service agency to provide warranty service for you.

 

二、Other service items and descriptions

 

1. Service hotline acceptance

Powerleader provides 7 x24 hours hotline service. If you encounter any problems with Xinchuang microcomputer hardware, you can always call the service hotline 4008-870-872 for help, our engineers will provide you with after-sales technical support (fault declaration, hardware repair, etc.), service policy Service requests such as consultation, complaints and suggestions are accepted.

 

2. Remote fault diagnosis

After receiving your fault report, Powerleader engineers will respond by telephone within 1 hour, and will first conduct remote fault analysis and processing, and eliminate faults in time. Remote troubleshooting includes telephone support and remote access.

 

3. Priority replacement service for spare parts

For areas that are not covered by on-site service or other situations that do not have on-site service conditions, after confirming with your technician, if it is really necessary to replace the faulty parts, we will provide services in the form of priority replacement of spare parts, and spare parts will be replaced first. Service means that you do not need to return the faulty product or part to Powerleader in advance to obtain a replacement for the faulty product or part. The spare part may be new or a good product of the same category with good performance.

 

4. On-site technical support

During the free warranty period, for equipment problems that cannot be effectively solved through remote technical support, Powerleader will arrange on-site maintenance by experienced technical service personnel. Service outlets cover cities to provide door-to-door service on the second working day, and door-to-door services in other cities on the third working day.

 

The user needs to provide the following information when applying for repair:

1. Product model (MODEL);

2. Product serial number (S/N);

3. System error messages;

4. Detailed fault description;

5. User unit, contact person, contact information and detailed address.

 

5. One year (5×9) free door-to-door service

We provide priority service in the urban areas of the following 24 cities.

Coverage: Beijing, Shanghai, Tianjin, Guangzhou, Shenzhen, Xiamen, Wuhan, Shenyang, Changchun, Nanjing, Jinan, Guiyang, Chengdu, Chongqing, Kunming, Xi'an , Zhengzhou, Changsha, Hefei, Nanning, Hangzhou, Taiyuan, Urumqi, Harbin. This coverage will continue to expand as Boyd develops without notice.

 

6. Second and third year parts warranty, paid door-to-door

In the second and third years, Powerleader provides users with repair service. If door-to-door service is required, labor and transportation fees will be charged;

 

7. Lifetime maintenance

Provide technical consultation and technical support all year round, charge component cost, labor fee and transportation fee for door-to-door service outside the warranty period;

 

三、special reminder

 

1. After-sales service confirmation procedure

When the Powerleader technical support department serves you, please prepare the purchase invoice, warranty certificate and machine serial number corresponding to the faulty machine. If you cannot present any warranty certificates such as the purchase invoice, warranty certificate or machine serial number corresponding to the faulty machine, Powerleader has the right not to provide warranty services.

 

2. Extension of warranty period

Xinchuang microcomputer products repaired by Powerleader technical support department will continue to enjoy this standard warranty service commitment during the warranty period. If the free warranty period is less than three months from the date of repair, Powerleader promises to extend the free warranty service period to three months from the date of repair. At that time, please produce a valid Powerleader maintenance record.

 

3. Data backup

Before any maintenance or upgrade service, the customer must take regular and prudent measures to back up the system to prevent the loss of important data. Powerleader is not responsible for the loss of data and computer programs during the use and maintenance of the equipment.

 

4. The situations mentioned below are not included in the scope of maintenance services. (Powerleader does not provide maintenance services)

1. Failure or damage caused by incompatibility between non-Powerleader products and Powerleader systems.

2. Failure or damage caused by irregular operation that is not mentioned or recognized in the documentation.

3. Failure or damage caused by direct or indirect unavoidable reasons or force majeure (such as natural disasters, wars, etc.).

4. Failure or damage due to vibration, collision, accidental drop, etc.

5. Failure or damage caused by the user's operating environment (such as high temperature, vibration, dust, and oil).

6. Machine failure or damage caused by installation, repair, modification or disassembly by non-Powerleader authorized institutions and personnel.

7. Capacitors and chips are broken down and burned.

8. The data on the storage device is changed or lost.

 

5. Instructions for repairing

Repair products must be accompanied by product failure instructions so that engineers can repair them as soon as possible;

Write down the exact delivery address, telephone, fax, and contact person, so that the repaired products can be returned accurately;

The cost of returning the repaired product shall be borne by the customer. For the loss caused by transportation on the way, Powerleader will not be responsible for compensation, but can handle insurance on behalf of the customer.

For large items such as chassis and workstations, customers must use proper packaging, and if necessary, use wooden frames to avoid bad damage to the items caused by freight.

 

6. Explanation and Explanation

· This Standard Warranty Service Commitment is applicable to Powerleader Xinchuang microcomputer products sold, purchased and used within the territory of the People's Republic of China (excluding Hong Kong, Macao and Taiwan). When you purchase the product, all non-Powerleader parts installed by the seller are guaranteed by the seller; if the seller makes a commitment other than this warranty to you or you and the Powerleader product seller provide after-sales maintenance services for the product If it is otherwise agreed in the plan, Powerleader will not be liable;

· This commitment only applies to Baldwin Microcomputers produced after January 1, 2019 (inclusive).

· The above service information is subject to change without prior notice. Please refer to the external announcements issued by Powerleader on the website and other places. Powerleader reserves the right of final interpretation.

Disputes arising from these terms of service shall be resolved through equal negotiation between Powerleader and the customer; if the negotiation fails, it shall be adjudicated by the people's court where Powerleader is located.

 

7. Powerleader service support system

Powerleader Technical Support Hotline: 4008-870-872

Powerleader service website: http://www.powerleader.com.cn

Service mailbox: support@powerleader.com.cn

Service Complaint Tel: 0755-29528988-8022

Mailing address: 3rd Floor, Building A, Mingguang Zhichuangyuan, 2025, No. 14, Rongfu Road, Jutang Community, Fucheng Street, Longhua District, Shenzhen City, Guangdong Province Powerleader Service Network

Postal Code: 518000