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Powerleader Xinchuang Server Standard Warranty Terms of Service

Dear Customer:

 

Hello!

 

Thank you for choosing Powerleader Computer System Co., Ltd. (hereinafter referred to as "Powerleader") Xinchuang server products! In order to protect your legitimate rights and interests and relieve your worries of purchasing a machine, Powerleader makes the following warranty service commitments to you, and provides you with standard warranty services accordingly when you need them.

 

一、 Powerleader Standard Service Commitment

 

1. Three-year limited warranty

 

     From the date of your purchase (subject to the date of receipt of the Powerleader delivery note, if the date of receipt cannot be verified, the date of the server production serial number (S/N) identification shall prevail), Powerleader will provide the Powerleaderxin for your purchase. In case of hardware failure in the factory configuration of the server, the standard warranty service listed in the attached table is provided

 

Warranty period and service method:

Warranty Parts

warranty period

service method

Motherboard, CPU, enterprise-class hard disk, power supply, memory, network card, RAID card, HBA card, graphics card, hard disk backplane, hard disk module, CPU fan, various buttons outside the chassis, indicator lights, connectors in the chassis, various components in the chassis class cable

Three years (inclusive) from the date of purchase

Free door-to-door for three years (5×9) from the date of purchase

Surveillance hard drives, desktop hard drives

Two years (inclusive) from the date of purchase

Free door-to-door for two years (5×9) from the date of purchase

LCD monitor, mouse, keyboard, optical drive, floppy drive, LCD display, chassis fan, random CD, power cord

One year (inclusive) from the date of purchase

One year (5×9) free door-to-door from the date of purchase

Repair Replaced Parts

The warranty period of the machine (component) repaired by our company in various service agencies is the same as the original machine (component) warranty period. If it is less than three months from the end of the warranty period, the replaced parts will be guaranteed for three months from the date of replacement.

For specific service methods, please refer to the above terms of service

Parts added during the warranty period

The remaining warranty period of the server is 1 year, and the parts are provided with the same warranty period of the whole machine.

Free door-to-door service with the same age as the whole machine

The remaining warranty period of the server is < 1 year, and the parts are guaranteed for one year

Free door-to-door service with the same age as the whole machine

Replacement and additional parts are charged outside the warranty period

One year (inclusive) from the date of purchase

customer repair

Other parts not listed

Please consult our company directly

Please consult our company directly

Note: 1. The iron parts and chassis locks in the cabinet and the host chassis are not covered by the warranty.

2. Sending for repair: Refers to the user sending the faulty parts to the designated maintenance point of Powerleader for repair or replacement. After the repair or replacement is completed, the user will pick it up or send it back to Powerleader.

3. 5×9: refers to every Monday to Friday (except holidays), 9:00-18:00.

 

2. National joint guarantee, unified warranty

Powerleader Xinchuang server implements nationwide joint guarantee. No matter where you purchase and use the Powerleader Xinchuang server in the People's Republic of China (excluding Hong Kong, Macao and Taiwan), if there is a hardware failure within the warranty scope, you can call the Powerleader service hotline 4008-870-872, and the service personnel Warranty service will be arranged by the nearest technical service agency for you.

 

二、Other service items and descriptions

1. Service hotline acceptance

 Powerleader provides 7 X 24-hour hotline service for 3 years. If you encounter any problems with server hardware, you can always call the service hotline 400-887-0872 for help, our engineers will provide you with after-sales technical support (fault reporting, fault diagnosis, hardware repair, etc.), service policy Service requests such as consultation, complaints and suggestions are accepted.

 

2. Remote fault diagnosis

    After receiving your fault report, Powerleader engineers will respond by telephone within 1 hour, and will first conduct remote fault analysis and processing, and eliminate faults in time. Remote troubleshooting includes telephone support and remote access.

 

3. Priority replacement service for spare parts

For areas that are not covered by on-site service or other situations that do not have on-site service conditions, after confirming with your technicians, if it is really necessary to replace the faulty parts, we will provide services by replacing spare parts with priority. The priority replacement service for spare parts means that you do not need to return the faulty product or part to Powerleader in advance to obtain a replacement product for the faulty product or part. The spare part may be a new product or a good product of the same category with good performance.

 

4. On-site technical support

During the free warranty period, for equipment problems that cannot be effectively solved through remote technical support, Powerleader will arrange on-site maintenance by experienced technical service personnel. Service outlets cover cities to provide door-to-door service on the second working day, and door-to-door services in other cities on the third working day.

The user needs to provide the following information when applying for repair:

1. Product model (MODEL);

2. Product serial number (S/N);

3. System error messages;

4. Detailed fault description;

5. User unit, contact person, contact information and detailed address.

 

三、 Special reminder

1. After-sales service confirmation procedure

When the Powerleader technical support department serves you, please prepare the purchase invoice, warranty certificate and machine serial number corresponding to the faulty machine. If you cannot present any warranty certificate such as the purchase invoice, warranty certificate or machine serial number corresponding to the faulty machine, Powerleader has the right not to provide warranty services.

 

2. Extension of warranty period

The server products repaired by the Powerleader technical support department will continue to enjoy the standard warranty service commitment during the warranty period. If the free warranty period is less than three months from the date of repair, Powerleader promises to extend the free warranty service period to three months from the date of repair. At that time, please produce a valid Powerleader maintenance record.

 

3. Data backup

Before any maintenance or upgrade service, the customer must take regular and prudent measures to back up the system to prevent the loss of important data. Powerleader is not responsible for the loss of data and computer programs during the use and maintenance of the equipment.

 

4. The situations mentioned below are not included in the scope of maintenance services. (Powerleader does not provide maintenance services)

1. Failure or damage caused by incompatibility between non-Powerleader products and Powerleader systems.

2. Failure or damage caused by irregular operation that is not mentioned or recognized in the documentation.

3. Failure or damage caused by direct or indirect unavoidable reasons or force majeure (such as natural disasters, wars, etc.).

4. Failure or damage due to vibration, collision, accidental drop, etc.

5. Failure or damage caused by the user's operating environment (such as high temperature, vibration, dust, and oil).

6. Machine failure or damage caused by installation, repair, modification or disassembly by non-Powerleader authorized institutions and personnel.

7. Capacitors and chips are broken down and burned.

8. The data on the storage device is changed or lost.

 

5. Explanation and Explanation

· This standard warranty service commitment is applicable to the Powerleader Xinchuang server products sold, purchased and used within the territory of the People's Republic of China (excluding Hong Kong, Macao and Taiwan). When you purchase the product, all non-Powerleader parts installed by the seller are guaranteed by the seller; if the seller makes a commitment other than this warranty to you or you and the Powerleader product seller provide after-sales maintenance services for the product If it is otherwise agreed in the plan, Powerleader will not be liable;

· This commitment is only applicable to Baldwin servers produced after January 1, 2019 (inclusive).

· The above service information is subject to change without prior notice. Please refer to the external announcements issued by Powerleader on the website and other places. Powerleader reserves the right of final interpretation.

Disputes arising from these terms of service shall be resolved through equal negotiation between Powerleader and the customer; if the negotiation fails, it shall be adjudicated by the people's court where Powerleader is located.

 

6. Powerleader service support system

Powerleader Technical Support Hotline: 4008-870-872

Powerleader service website: http://www.powerleader.com.cn

Service mailbox: support@powerleader.com.cn

Service Complaint Tel: 0755-29528988-8022

Mailing address: 3rd Floor, Building A, Mingguang Zhichuangyuan, 2025, No. 14, Rongfu Road, Jutang Community, Fucheng Street, Longhua District, Shenzhen City, Guangdong Province Powerleader Service Network

Postal Code: 518000