Service Support

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Powerleader Standard Warranty Service Terms

Dear Customer:


Thank you for choosing Powerleader Computer System Co., Ltd. (hereinafter referred to as "Powerleader") server storage storage products ! In order to protect your legitimate rights and interests and relieve your worries of purchasing a machine, Powerleader makes the following warranty service commitments to you, and provides you with standard warranty services accordingly when you need them .

1. Powerleader Standard Service Commitment

1. Three-year limited warranty

    From the date of your purchase ( subject to the date of receipt of the Powerleader delivery note , if the date of receipt cannot be verified, the date of the production serial number (S/N) identification stored on the server shall prevail) , Powerleader will provide you with the purchase of Powerleader The server stores hardware failures in its factory configuration and is covered by the standard warranty listed in the Schedule .

Warranty period and service method:                                                                                 

Warranty Parts

warranty period

service method

Motherboard, CPU, enterprise hard disk, power supply, memory, network card, RAID card, HBA card, graphics card, storage controller, hard disk module, etc.

Three years (inclusive) from the date of purchase

from date of purchase (5×8)

Surveillance hard drives, desktop hard drives

Two years (inclusive) from the date of purchase

from date of purchase (5×8)

LCD Monitor, Mouse, Keyboard, Optical Drive, Floppy Drive, LCD Display

One year (inclusive) from the date of purchase

the date of purchase (5×8)

Plastic materials such as chassis shell , various buttons outside the chassis, indicator lights, connectors in the chassis, various cables and other components in the chassis, etc.

Three months (inclusive) from the date of purchase

Three months from the date of purchase (5×8)

CD-ROM, power cord

Three months (inclusive) from the date of purchase

Three months from the date of purchase ( 5×8 ) customer send for repair

Repair Replaced Parts

The warranty period of the machine (component) repaired by our company in various service agencies is the same as the original machine (component) warranty period. If it is less than three months from the end of the warranty period, the replaced parts will be guaranteed for three months from the date of replacement.

For specific service methods, please refer to the above terms of service

Parts added during the warranty period

The remaining warranty period of the server storage is ≥ 1 year , and the parts are provided with the same warranty period of the whole machine.

The same service period as the whole machine

The server stores the remaining warranty period < 1 year, and the parts are guaranteed for one year

The same period of service with the whole machine, if the time is exceeded, the customer will send it to the customer for repair

Replacement and additional parts are charged outside the warranty period

One year (inclusive) from the date of purchase

customer repair

storage management software

Three years (inclusive) from the date of purchase

Provide remote support services

Other parts not listed

Please consult our company directly

Please consult our company directly

Note: 1. The iron parts, chassis locks and guide rails in the cabinet and the mainframe chassis are not covered by the warranty.

2. Sending for repair: Refers to the user sending the faulty parts to the designated maintenance point of Powerleader for repair or replacement. After the repair or replacement is completed, the user will pick it up or send it back to Powerleader.

3. Additional maintenance service is required.

4. 5×8: refers to every Monday to Friday (except holidays), 9: 00-17 :00 .

2. Unified warranty and standard service

Powerleader server storage implements a unified warranty and provides standard services. No matter where you purchased and used the Powerleader server storage, in the event of a hardware failure covered by the warranty , you can call the Powerleader service hotline 4008-870-872 , and the service personnel will arrange the nearest Powerleader technical support service agency to provide warranty service.

2. Other service items and descriptions

1. Service hotline acceptance

 Powerleader provides a free hotline service. If you encounter any problems with server storage hardware, you can always call the service hotline 4008-870-872 for help, our engineers will provide you with after-sales technical support (fault declaration, hardware repair, etc.), service policy consultation, Service requests such as complaints and suggestions are accepted.

2. Remote fault diagnosis

After receiving your fault report, Powerleader engineers will respond by telephone within 1 hour, and will first conduct remote fault analysis and processing, and eliminate faults in time. Remote troubleshooting includes telephone support and remote access.

3. Priority replacement service for spare parts

For areas that are not covered by on-site service or other situations that do not have on-site service conditions, after confirming with your technical staff, if it is really necessary to replace the faulty parts, we will provide services by replacing spare parts with priority. The priority replacement service for spare parts means that you do not need to return the faulty product or part to Powerleader in advance to obtain a replacement product for the faulty product or part. The spare part may be a new product or a good product of the same category with good performance.

4. On-site technical support   

During the free warranty period, for equipment problems that cannot be effectively solved through remote technical support, Powerleader will arrange on- site maintenance by experienced technical service personnel . Service outlets cover cities to provide door-to-door service on the second working day, other cities on the third working day, and special remote areas will be negotiated with customers.

The user needs to provide the following information when applying for repair:

1.     Product model (MODEL);

2.     Product serial number (S/N);

3.     System error messages;

4.     Detailed fault description;

5.     User organization, contact person, contact information and detailed address.

3. Special reminder

1. After-sales service confirmation procedure

When the Powerleader technical support department serves you, please prepare the purchase invoice, warranty certificate and machine serial number corresponding to the faulty machine. If you cannot present any warranty certificate such as the purchase invoice, warranty certificate or machine serial number corresponding to the faulty machine , Powerleader has the right not to provide warranty services.

2. Extension of warranty period

Server storage products repaired by Powerleader's technical support department will continue to enjoy this standard warranty service commitment during the warranty period. If the free warranty period is less than three months from the date of repair, Powerleader promises to extend the free warranty service period to three months from the date of repair. At that time, please produce a valid Powerleader maintenance record.

3. Data backup

Before any maintenance and upgrade services, customers must take regular and prudent measures to back up the system to prevent the loss of important data. Powerleader is not responsible for the loss of data and computer programs during equipment use and maintenance.

4. The situations mentioned below are not included in the scope of maintenance services. (Powerleader does not provide maintenance services)

1、  Failure or damage due to incompatibility between the use of non-Powerleader products and the Powerleader system.

2、  Failure or damage caused by improper operation not mentioned in the documentation or approved.

3、  Failure or damage caused by direct or indirect unavoidable reasons or force majeure (such as natural disasters, wars , etc.) .

4、  Due to force majeure (such as natural disasters, wars, plagues , etc.), the maintenance conditions are not available.

5、  Malfunction or damage due to vibration, impact, accidental drop, etc.

6、  Failure or damage caused by the user's operating environment (such as high temperature, vibration, dust, and oil).

7、  Machine failure or damage caused by installation, repair, alteration or disassembly by someone not authorized by Powerleader .

8、  Capacitors and chips are broken down and burned.

9、  Change or loss of data on storage devices.

5. Explanation and Explanation 

·   When you purchase the product, all non-Powerleader parts installed by the seller are guaranteed by the seller; if the seller makes a commitment other than this warranty to you or you and the Powerleader product seller provide after-sales maintenance services for the product If it is otherwise agreed in the plan, Powerleader will not be liable;

·This commitment only applies to PowerDer server storage produced after January 1, 2021 (inclusive) .

·  The above service information is subject to change without prior notice, please refer to the external announcements issued by Powerleader on the website and other places. Powerleader reserves the right of final interpretation.

Disputes arising from these terms of service shall be resolved through equal negotiation between Powerleader and the customer; if the negotiation fails, it shall be adjudicated by the people's court where Powerleader is located.

6. Powerleader Service Support System
Powerleader Service Network Hotline: 4008-870-872

Service Website: http:// en
Service Email:
Service Complaint Tel: 0755-27521911-8022

Mailing address: Powerleader Service Network
, Building A, Mingguang Zhichuangyuan, 2025, No. 14, Rongfu Road, Jutang Community, Fucheng Street, Longhua District , Shenzhen Postal Code: 518 110